Legal

Terms & Conditions

These terms govern use of Peppar by restaurant partners, staff, guests, and website visitors.

Last updated: 28 August 2026 · Version: 2026-08-28

Read this first. Peppar is restaurant software. Peppar Enterprises does not cook, sell, deliver, or serve food. The restaurant you dine at or order from is solely responsible for the meal, hygiene, allergens, prices, GST on food, refunds, and any injury or complaint arising from food or hospitality. If you are a guest, take food issues up with that restaurant — not with Peppar.

These Terms & Conditions ("Terms") are a legally binding agreement between you and Peppar Enterprises (operating the brand Peppar; "Peppar", "we", "us"). Peppar Enterprises is registered under Udyam as UDYAM-KR-03-0746307. Peppar does not currently publish a registered office address. Official correspondence is by email and telephone listed in Section 22.

These Terms apply to use of the Platform in India. Comparable Indian restaurant POS providers (for example Petpooja) likewise treat the merchant as the user of the software, exclude implied warranties, limit liability to subscription amounts, and require the merchant to indemnify the software vendor. These Terms follow that model.

1. Agreement and who these Terms cover

By creating an account, completing partner onboarding, ticking an acceptance box, accessing the Platform, or using any Peppar service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

Restaurant — the food business (including its owners, partners, and authorised admins) that uses Peppar to run an outlet. "You" in partner sections means the Restaurant.
Staff — managers, captains, chefs, and other employees or contractors using the merchant console, Print Agent, or Merchant App under the Restaurant's account.
Guests — diners using QR menus, ordering, reservations, queue, rewards, or accounts on a restaurant's Peppar-powered pages.
Website visitors — people browsing peppar.in, requesting a demo, or contacting us.

If you use Peppar on behalf of a restaurant or other business, you represent that you are authorised to bind that entity. Staff use is under the Restaurant's agreement.

2. What Peppar is — and what it is not

Peppar provides cloud restaurant software which may include point-of-sale billing, digital menus, QR and online ordering, kitchen display and KOT printing, inventory, reservations, queue management, CRM and campaigns, loyalty, analytics, AI-assisted tools, subscriptions, and related features (the "Platform"). Features depend on the plan assigned to the Restaurant and may change with reasonable notice where practical.

Peppar is a software and hosting provider only. Without limitation, Peppar is not:

a restaurant, cloud kitchen, hotel, or food business operator;
a seller, manufacturer, packer, or brand owner of any food, beverage, or consumable;
an e-commerce marketplace that takes title to food or that stands between the guest and the Restaurant as the seller of the meal;
the employer of the Restaurant's staff (except Peppar's own personnel);
an agent, partner, joint venturer, or franchise of the Restaurant, and nothing in these Terms creates such a relationship;
a payment acquirer for guest food payments (gateways such as PayU act under their own terms);
a delivery company, aggregator (Swiggy/Zomato), or logistics provider unless we say so in writing.

Display of a restaurant on peppar.in or a Peppar URL does not mean Peppar endorses, inspects, or certifies that outlet's food, hygiene, licences, or service.

3. Food, hospitality, and guest contracts (Restaurant only)

The contract for food, beverages, hospitality, table service, takeaway, and delivery is solely between the Guest and the Restaurant. Peppar is not a party to that contract and is not the seller of the meal.

The Restaurant is solely responsible for, and Peppar has no responsibility for:

quality, taste, temperature, quantity, freshness, packaging, and fitness of food and drink;
food safety, hygiene, contamination, foreign objects, spoilage, and food-borne illness;
allergens, ingredients, nutritional claims, veg / non-veg / Jain / vegan labelling, and any health or medical claim;
FSSAI and other food-business licences, health trade licences, and related inspections;
menu accuracy, photos, prices, taxes (including GST on supplies of food), service charge, packaging fees, and discounts;
taking, preparing, delaying, cancelling, or refunding guest orders; no-shows; and table or room allocation;
delivery, riders, third-party aggregators, and any loss in transit after the Restaurant hands over an order;
alcohol, tobacco, or other age-restricted items (including licences and age checks);
consumer complaints, Consumer Protection Act claims, medical claims, personal injury, or death arising from food, drink, premises, or service;
tips, cash handling at the outlet, and settlement of guest bills at the counter.

Guests must raise quality, refund, allergy, and service disputes with the Restaurant. Peppar may, at its option, pass a message to the Restaurant but is not obliged to mediate, refund food, or compensate guests. Peppar does not issue refunds for meals.

4. Accounts, security, and staff access

Provide accurate registration information and keep it current.
Keep passwords, OTP devices, and staff logins confidential.
You are responsible for all activity under the Restaurant's accounts, including staff and devices (tablets, billing PCs, Print Agent).
Disable access promptly when a staff member leaves.
You are responsible for the physical security of POS hardware and for unauthorised use at the outlet.

5. Restaurant operational, tax, and legal obligations

The Restaurant warrants that it will:

comply with all applicable laws, including FSSAI, GST, labour, shops and establishment, legal metrology (where applicable), TRAI/DLT for messaging, and consumer protection;
ensure GSTIN, tax rates, HSN/SAC if used, and tax invoices generated via the Platform are correct — Peppar does not provide tax, legal, or accounting advice;
keep fallback processes (manual bills, kitchen communication) if the Platform, internet, printer, or power fails;
not misrepresent that Peppar is the restaurant operator, seller of food, or party to the guest's meal contract;
obtain all consents required to process guest and staff personal data, including marketing and loyalty, and not use the Platform to spam.

6. Guests using ordering, reservations, and accounts

Guests must provide accurate contact details. Peppar may refuse or limit access that appears fraudulent or abusive. Creating a Peppar guest account does not make Peppar the restaurant or the seller of food.

Online guest payments for food, if enabled, are processed by a payment gateway (currently PayU or another provider we enable) for the Restaurant. Gateway fees, settlement, KYC, chargebacks, and payment disputes for meals are between the Guest, the Restaurant, and the gateway. Peppar is not the merchant of record for food.

7. Subscriptions, GST on software, and refunds

Peppar SaaS plans and billing cycles are described at signup, in-product, and on peppar.in/pricing. Plan prices are typically exclusive of GST; GST (currently 18% where applicable) is added at SaaS checkout. That GST is on Peppar's software subscription, not on the Restaurant's food sales.

Peppar does not charge a separate SaaS "transaction fee" on food sales; payment-gateway charges may still apply. Subscription fees paid to Peppar are non-refundable except where Indian law requires a refund or we agree in writing. Failure to pay may result in feature restriction or suspension. SaaS billing is processed via Razorpay or another provider we nominate.

We may change plans and pricing prospectively. We do not refund meals sold by restaurants.

8. Acceptable use

You must not:

Upload unlawful, misleading, defamatory, or infringing content;
Attempt unauthorised access, scrape, disrupt, or reverse engineer the Platform except as allowed by law;
Use the Platform for spam or messages without required consent and registrations;
Misrepresent prices, taxes, licences, or that Peppar operates the restaurant;
Use Peppar to facilitate illegal sale of food, alcohol, or other restricted goods.

9. Content, reviews, AI tools, and intellectual property

You retain ownership of menu data, branding, and other content you upload. You grant Peppar a worldwide licence to host, display, process, back up, and (where you use a feature) transmit that content solely to provide and improve the Platform.

You are solely responsible for Your Content (menus, photos, prices, offers, reviews you publish). You warrant it is accurate, lawful, and does not infringe third-party rights. Peppar does not routinely pre-screen Restaurant or guest content. For user-uploaded content Peppar acts as an intermediary under the Information Technology Act, 2000; we may remove or disable content that appears unlawful or in breach of these Terms.

AI-assisted features (including menu digitisation and virtual captain / Peppy) are tools only. Outputs can be wrong. You must review them before relying on them for menus, allergens, prices, or guest communication. Peppar is not liable for AI errors.

The Platform, software, documentation, and Peppar trademarks remain owned by Peppar Enterprises or its licensors. These Terms do not sell you source code or trademark rights beyond what is needed to use the service.

10. Personal data

Our Privacy Policy explains how we collect and use personal data. For diner and outlet-staff data processed to run the Restaurant, the Restaurant is typically the data fiduciary and Peppar is a processor. You must have a lawful basis before using Peppar to message guests for marketing or loyalty. Peppar is not responsible for the Restaurant's misuse of guest data.

11. Third-party services, hardware, and availability

The Platform may integrate AWS, payment gateways, SMS/WhatsApp/email providers, maps, social login, analytics, and optional hardware. Those providers have their own terms. Print Agent and similar local software help you print KOTs and bills; you are responsible for the device, network, printer, paper, and ink.

Use of the Platform is at your own risk. We do not guarantee uninterrupted, error-free, or timely operation. Internet, power, cloud, or device failure can interrupt billing and kitchen tickets. You must maintain fallback procedures. We are not liable for downtime, lost orders, or lost sales.

12. Disclaimer of warranties

To the maximum extent permitted by Indian law, the Platform is provided "as is" and "as available". We disclaim all warranties, whether express, implied, or statutory, including merchantability, satisfactory quality, fitness for a particular purpose, accuracy, completeness, non-infringement, and uninterrupted availability. We do not warrant that the Platform will meet the Restaurant's operational, tax, or FSSAI needs.

Your statutory rights that cannot be excluded remain unaffected.

13. Limitation of liability

To the maximum extent permitted by law, Peppar Enterprises and its personnel are not liable (whether in contract, tort including negligence, or otherwise) for:

any claim relating to food, drink, allergens, hygiene, FSSAI, premises, staff conduct, or guest service;
personal injury, illness, or death arising from a restaurant's food or premises;
economic loss, lost profits, lost data, lost goodwill, business interruption, or kitchen / POS downtime;
indirect, incidental, special, punitive, or consequential loss;
guest, consumer, or regulator claims against the Restaurant;
acts or omissions of payment gateways, telcos, cloud providers, or the Restaurant's hardware.

If, notwithstanding the above, we are liable to you, our total aggregate liability arising from the Platform in any twelve-month period is limited to the subscription fees you actually paid us for that restaurant in that period (or INR 5,000 if you are on a free plan). Nothing in these Terms limits liability that cannot be limited under applicable law (including fraud or wilful misconduct by Peppar).

14. Indemnity

The Restaurant will indemnify, defend, and hold harmless Peppar Enterprises and its personnel from any claim, demand, investigation, loss, damage, cost, and reasonable legal fee arising out of or relating to:

food, beverages, hospitality, delivery, or the Restaurant's premises or staff;
guest, consumer, FSSAI, tax, GST, labour, or other regulatory action against the Restaurant;
Your Content, menus, allergen information, pricing, or advertising;
marketing, SMS, WhatsApp, or email sent through or using data from the Platform;
payment chargebacks, gateway disputes, or cash discrepancies at the outlet;
staff or third-party misuse of the Platform;
breach of these Terms or applicable law by the Restaurant or its staff.

This indemnity survives termination.

15. Suspension, termination, and data

You may stop using the Platform and request account closure as described in the Privacy Policy. We may suspend or terminate access for non-payment, legal risk, abuse, or material breach, with or without notice where we reasonably consider it necessary. Guest listing and go-live may require Peppar approval.

Upon termination, your right to use the Platform ends. Export any data you need promptly; we may delete operational data after a reasonable period, except records we must keep (for example SaaS tax invoices). We are not obliged to host Restaurant data indefinitely.

16. Force majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including internet or cloud outages, power failure, natural disaster, epidemic, war, strike, or government action.

17. Changes

We may update these Terms by posting a new version on this page with a new date and version number. Material changes for partners may also be notified in-product or by email. Continued use after the effective date constitutes acceptance, except where law requires a fresh consent. Restaurant owners accept the version shown at onboarding or re-acceptance; that version is stored with their acceptance record.

18. Notices, assignment, and waiver

We may send account and legal notices electronically (email, SMS, in-product). You may not assign these Terms without our prior written consent. We may assign them in connection with a reorganisation or sale of the business. Failure to enforce a provision is not a waiver.

19. Governing law

These Terms are governed by the laws of India. Subject to mandatory consumer-protection rights that cannot be waived, courts in Bengaluru, Karnataka have exclusive jurisdiction.

20. Severability and entire agreement

If a provision is unenforceable, it will be modified to the minimum extent needed and the rest remains in effect. These Terms, the Privacy Policy, plan descriptions at checkout, and any written order form we issue are the entire agreement for the Platform and replace prior oral discussions.

21. Third-party ads and links

If the Platform contains advertisements or links, the advertiser or linked site — not Peppar — is responsible for those goods or services.

22. Contact

Peppar Enterprises (brand: Peppar)
Udyam: UDYAM-KR-03-0746307
Registered office: not published at this time. Write to contact@peppar.in or call +91 733-7876270.